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- Time estimates to place my order.
- Some customers place their orders as much as 6 months in advance, but most customers place their orders at around 8-6 weeks. If you’ve just found us and your party/event is 2-3 weeks away call us.
- How will I be billed?
- After you submit your order you will receive an email from us to establish a ship date and final count date. We will then send an invoice for a 50% deposit – if paid in full we will not be able to make any final adjustment. The balance of orders (with a 50% deposit), will be billed the week prior to shipping.
- Ship nationwide?
- We ship everywhere in the US and Canada.
- When will my order be shipped?
- Most orders will be shipped the week of your event to arrive 4-3 days before your date unless otherwise requested. DIY orders will be shipped approx. 2 weeks before your event to allow for assembly.
- Chocolate concerns?
- No worries, we ship all orders in a double insulated box. In the summer we place ice gel packs inside. Upon arrival you remove the gel packs and store the favors at normal room temperature – do not refrigerate.
- Do your truffles contain peanuts?
- There are no peanuts used in the facility that produces our truffles. They cannot however, guarantee that there are not traces of peanuts/peanut oil used in the production of their raw materials i.e.- raw cocoa, butter, etc. from their suppliers. We have never received a report of a negative reaction to our truffles. However, we suggest that you use your own judgment.
- Can I ship to our event venue?
- We will ship your order to any address – a residence, company office, or your venue.
- What charities can I choose?
- Option 1 – You may choose any non-profit (.org) medical, humanitarian, military or animal welfare charity. The charity must have a viable website through which we can donate.
Option 2 – You may choose any charity since you are making the donation.
- When do you make the donation to my charity?
- We make the donation for Option 1 favors within 30 days of your event date. We will forward you a receipt verification that the donation has been made when we receive an email confirmation from the charity.